Policy
Cancellation & rescheduling
What happens when plans change. These are the platform defaults that apply unless a market or service specifies otherwise.
| When you change | Charge |
|---|---|
| 24 or more hours before the appointment | No charge to cancel or reschedule |
| 6 to 24 hours before | 25% of the booked service subtotal |
| Less than 6 hours before | 50% of the booked service subtotal |
| Professional already en route | 50% of the booked service subtotal |
| No-show or vehicle not accessible | 50% of the booked service subtotal |
| No professional was ever confirmed | No charge |
The charge is calculated on the booked service and scheduled add-ons. It does not include the Detail Reserve service fee, tax, tip, same-day priority fee, or travel compensation.
Rescheduling late consumes the professional’s reserved slot in the same way a cancellation does, so it follows the same timing and amounts.
A single cancellation never carries both a service fee and an additional platform penalty. Support may waive legitimate charges under authorized exception rules.
These are the current platform defaults. Final terms will be published in the Terms of Service before public launch.